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Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Follow the instructions to add a new port using the information listed on the Network Configuration Report.Select Standard TCP/IP Port, and then click New Port.Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.Print a Network Configuration Report from the Printer Settings or Wireless menu.Use this link to download and install the new driver. If you see it Click on it and click Remove at the bottomġ1) Select Apply and Ok on the Print Server Properties windows (Note: there is a space in between “printui.exe”ĩ) Look for the HP Printer driver. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’Ħ) Open up the run command with the “Windows key + R” key combo.ħ) Type printui.exe /s and click Ok. If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:ġ) In Windows, search for and open Programs and featuresĤ) In Windows, search for and open Devices and printersĥ) In the Devices and Printers windows look for your HP printer. įor the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. The steps on how to set a manual IP address can be found here. Refer to the document HP Printers - Updating or Upgrading Printer Firmware Look for and install any available firmware updates. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. It will automatically diagnose and fix any printer connectivity issues.ĭownload available firmware updates from the HP website Experiment with different channels to see which one works best.ĭownload HP Print and Scan Doctor and run the program. You may need to instead go into your router settings and try changing the channel manually. Let us try to isolate and resolve the issue. This could be due to the connectivity or the drivers installed. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.